Equipment can be the customer's own, or can be sold or leased to the customer by AnlX. As a Value-Added Reseller for Cisco and Intel, amongst others, AnlX is well-placed to source and support the best equipment from the best suppliers.
Telecoms and VoIP
AnlX have many years of experience designing and implementing Call-centres.
If your business receives a high volume of incoming calls - sales, information or service queries, or bookings you will need to ensure that those calls are answered quickly and efficiently. A quality response not only enhances customer service, it is the key to increased revenue and profit.
By concentrating your telephone specialists in call centres, supervising their performance, and using Automatic Call Distribution, you can ensure that calls are answered quickly and efficiently, with the optimum use of agents' time and telephone lines.
AnlX call centre experience enables your business to communicate with people in an organised fashion from a central point to keep business costs down and service levels up.
Using leading edge technology, AnlX call centre solutions combine telephone and data processing to handle just about any business transaction more efficiently and make sure that customers receive the service they deserve. AnlX call centres will make sure that customers calling get through and are connected to the right source for assistance whether it be the best skilled salesperson or service.
AnlX provide a secure hosting location for the computer equipment that powers Internet applications. AnlX remove the worry about issues concerning performance or availability and thus ensure customers can concentrate on developing their business applications with confidence.
'Five Nines' Web Hosting
The importance of having reliable email, website and domain hosting is on the increase as more companies and individuals rely on these technologies to support their core business processes.
AnlX's hosting services. 24/7 monitoring ensures that all hosted services - web sites and management interfaces, e-mail, databases, software versioning - all achieve better than 99.999% up-time. Here size doesn't matter - whether the need is for a single web page or for a high-volume e-mail account.
At AnlX, we provide an infrastructure necessary to keep your websites, dial up connection, servers, and other services up and running uninterrupted around the clock, 24 hours a day, 7 days a week, 365 days a year.
Our primary hosting centre is based in Telehouse Europe, and provides a resilient and secure facility.
More information about the hosting centre: The site is monitored continuously by trained, uniformed security staff to provide a deterrent to unauthorized access. CCTV, with time-lapse videoing, both internally and externally provides information to a security control centre on possible intrusion. Proximity cards control access within the facility.
The centre has a sophisticated power distribution system for resilience. Multiple mains electricity feeds are supported by a UPS (uninterruptible power supply) system with generator backup. All of the power back-up systems are individually maintained and checked on a routine basis. Redundant n+1 equipment provides spare capacity to enable maintenance and repairs without interruption to customer services. There is always enough fuel on site to provide power for at least 24 hours to the generators.
All facilities operate computerised building management systems that monitor and remotely operate sensors covering electrical, mechanical, fire detection and water leakage systems. The data centre is kept at a constant temperature of 21Â°C, plus or minus 1Â°C, with humidity at a constant 45-55%.
All our facilities use FM2000 fire suppressants, a Dry Fill Sprinkler System. This is an environmentally-friendly alternative to Halon.
Network security is of paramount to us. We provide a complete range of 'AN(UK)L' security features on our network, including VPN/IPSEC access, internal segregated networks, opportunistic encryption on all of our servers, firewalls, VLAN's and much more. For complete details about the security we provide to all customers who host with us, see our Security section.
We can also provide Load Balancing, Database Hosting (MySQL, Postgres and Microsoft-SQL), Media Streaming and E-Mail Solutions including Virus Scanning, Mailing Lists, Games Servers, Zope Servers, mod_perl hosting.
With the wide range of technical and facility services it offers, AnlX's ability to support its customers with suitable software solutions is critical. In-depth experience with Internet applications and an enviable expertise with the key programming languages ensure that it can not only select and install the most appropriate software but can write its own routines as and when required.
As well as providing its expertise to its in-house and contract clients AnlX also offers its services as an independent consultant. Whether the need is to design a new system, create new software, or to evaluate other proposals, AnlX enjoys the independence, the expertise and the experience to provide a truly professional service.
Please contact our Sales department for further details of any of these products.